100% Satisfaction Guarantee:
Returns must be made within the one-month window between the 3rd and 4th month from the date your order was placed. Returns will not be accepted without a Return Merchandise Authorization (RMA) number. To request an RMA, please email us at helpdesk@minoxidilmax.com with your order number. We will issue a unique RMA number and provide instructions for returning the laser cap.
The laser cap will only be accepted for return if it is in as-new, working condition. Please ship the product with the RMA number, insured, and with a tracking number. Once an RMA has been issued, the device must be postmarked for return within 7 days. Failure to comply may result in the parcel being refused.
All returns or exchanges must include the complete device kit and items packed in the same condition as when they were shipped to you in order to qualify for a refund or exchange. Refunds for laser devices do not include return shipping fees or any shipping charges you paid with your original order.
Restocking Fees:
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Returns for orders shipped outside the USA will incur a restocking fee of $250.
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Returns for orders shipped within the USA will incur a restocking fee of $150.
The difference in restocking fees reflects the actual shipping costs we paid, which are higher than the shipping charges you were billed for in your order.